Businesses that are using written systems' manuals, similar to a written franchise system, normally give themselves a far greater chance of success at being a successful business. The time and discipline required to draft a written systems' manual should assist in ensuring that, when problems arise, management and staff can refer to the systems' manual for guidance on what should be done in a particular situation.
The business system should be able to produce key information including:
· daily bank balances;
· sales;
· number of customers;
· weekly performance reports;
· staff productivity;
· monthly debtors' aged analysis;
· monthly creditors' aged analysis;
· cashflow position;
· departmentalised financial accounts compared to budgets; and
· key performance indicator data for the month.
The systems' manual should also summarise business records that are to be maintained including:
· procedures relating to opening accounts with suppliers;
· use of purchase orders;
· checking suppliers’ tax invoices against delivery;
· payment of tax invoices;
· cheque preparation;
· substantiation of expenditure record;
· bank account operation;
· general ledger postings;
· checking cash register takings;
· stock purchases' systems;
· employee wage records;
· capital expenditure;
· research and development expenditure;
· insurance covers;
· business activity statement preparation;
· updating budgets and cashflow forecasts; and
· establishment of appropriate control of e-commerce and internet banking transactions.
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